Terms & Conditions
1. Scope
These Terms & Conditions apply to the use of the software-as-a-service platform “Epactum” (hereinafter “Service”) provided by Screen Island GmbH (hereinafter “Provider”) at epactum.de.
Deviating terms of the customer shall not be recognised unless the Provider expressly agrees in writing.
2. Subject Matter
The Provider grants the customer access to a web-based platform for setting up and operating a digital whistleblower reporting system in accordance with the German Whistleblower Protection Act (HinSchG). The scope of services depends on the selected plan.
3. Registration and Account
The contract is concluded upon the customer’s registration on the platform and confirmation by the Provider. The customer is required to provide truthful and complete information during registration.
The customer is responsible for keeping their login credentials confidential and is liable for all activities carried out under their account.
4. Scope of Services
The Provider makes the Service available with an uptime of 99.5% on an annual average. Planned maintenance windows are excluded and will be announced in advance where possible.
The Provider reserves the right to further develop and improve the Service, provided that the contractually agreed scope of services is not materially reduced.
5. Fees and Payment
Fees are determined by the plan selected by the customer. All prices are exclusive of statutory value-added tax.
Billing occurs monthly in advance. Invoices are due within 14 days of receipt. In the event of late payment, the Provider is entitled to suspend access to the Service after prior notice.
6. Term and Termination
The contract is concluded for an indefinite period and may be terminated by either party with 30 days’ notice to the end of a billing period.
The right to extraordinary termination for good cause remains unaffected. Good cause exists, in particular, if the customer is in arrears with payment of at least two monthly instalments despite a reminder.
After termination, the customer’s data will be deleted in accordance with statutory retention periods. The customer may export their data before the contract ends.
7. Data Protection
The Provider processes personal data exclusively in compliance with applicable data protection laws, in particular the GDPR. Details are set out in the Privacy Policy.
Where the Provider processes personal data on behalf of the customer, the parties shall conclude a data processing agreement pursuant to Art. 28 GDPR.
8. Liability
The Provider is liable without limitation in cases of wilful misconduct and gross negligence, as well as for damages resulting from injury to life, body, or health.
In cases of slight negligence, the Provider is liable only for the breach of material contractual obligations. Liability in such cases is limited to the foreseeable, contract-typical damage.
Liability under the German Product Liability Act remains unaffected.
9. Amendments
The Provider reserves the right to amend these Terms & Conditions with at least 30 days’ prior notice. Amendments will be communicated to the customer by email. If the customer does not object within 30 days of receipt, the amended terms shall be deemed accepted.
10. Final Provisions
The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction, insofar as legally permissible, is the registered office of the Provider.
Should any provision of these Terms & Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
Last updated: February 2026